Ashley McGowan joins the Tourism Kelowna Team

Ashley McGowan, Visitor Sales & Services Co-ordinator

Ashley McGowan, Visitor Sales & Services Co-ordinator

Tourism Kelowna would like to introduce you to Ashley McGowan, Visitor Sales & Services Co-ordinator!

Ashley completed her Bachelor of Tourism Management at Thompson Rivers University where she had the opportunity to study Dark Tourism and Sports Management while studying abroad in England. After graduating from TRU she moved to Australia where she gained valuable experience working in the tourism industry in Melbourne and Cairns.  As a foodie, Ashley loves to find unique and quirky places to grab a brew or a bite to eat.  She also enjoys attending festivals and events, and visiting the region’s wineries.

Ashley will be co-ordinating our statistics, visitor guide distribution program, consignment retail program, team of 55 volunteers, and more! If you would like to speak with her about any of these topics, or send a note of welcome, you can reach her at 250-861-1515 ex. 208, ashley@tourismkelowna.com or in the Visitor Centre.

Kelowna Visitor Centre Staff in the News

Jessica Sturn (L) and Jillian Barthel (R); Absent Malley Kline

Jessica Sturn (L) and Jillian Barthel (R); Absent Malley Kline

On Monday, an open letter written by Dean Wilson and Betty Spencer of Victoria was sent to various news outlets regarding some excellent service given by Tourism Kelowna staff at the Visitor Centre over the August long weekend. Continue reading

Visitor Centre Exploring Kelowna with Public Transit

The Kelowna Visitor Centre has become a retail outlet for Kelowna Regional Transit Passes.

The Kelowna Visitor Centre has become a retail outlet for Kelowna Regional Transit Passes.

To gain first-hand experience on local accommodations and attractions that are accessible by public transit, Tourism Kelowna staff and volunteers were out on a familiarization tour this week using the Kelowna Regional Transit System. On most familiarization tours we travel by rental van, but for this tour, taking public transit gives us better insight into accommodations and attractions that are accessible by bus. With the goal of making public transit convenient and accessible to the visitor, our Kelowna Visitor Centre became a retail outlet for Kelowna Regional Transit Passes as of Wednesday, July 8, carrying day passes, monthly passes, and single use passes in sheets of ten. Continue reading

Collateral Distribution

Distribution Photo

Also available are custom acrylic counter top racks, seen on the right.

 

Every year Tourism Kelowna produces the Official Visitors’ Guide and Map, Wine Trails Guide, and Farm to Table Guide. In order for visitors across the city to get a copy of these materials, our Visitor Centre staff distribute them to all Tourism Kelowna stakeholders as well as a large number of high traffic locations such as gas stations and shopping centres.

During the summer season, our staff are distributing to a different area each week, making sure that everyone is well stocked with these guides. If you are running low, please give the Visitor Centre a call at 250-861-1515 and we will make sure to drop by as soon as possible!

Expanding Ticket Options in the Kelowna Visitor Centre

Ticketmaster, box office, retail outlet

Taylor Jones of the Kelowna Visitor Centre assists customers with their ticket purchases.

As of Monday February 23, the Tourism Kelowna Visitor Centre is selling tickets for the Actors Studio & Dinner Theatre, Ballet Kelowna, and Okanagan Symphony Orchestra events, all while continuing to sell and print tickets for Ticketmaster events across Canada and parts of the United States. The addition of this ticketing service comes just in time as the Actors Studio Box Office on Ellis St. undergoes a rebrand and change of location. The Actors Studio announced today that their box office will be moving to Orchard Park Shopping Centre as of Friday February 27 at 10 a.m. and will be called Kelowna Tickets: Box Office & Concierge. Continue reading

What’s Happening?

Are you subscribed to the What’s Happening?

The What’s Happening is a weekly email distributed to a wide variety of tourism operators in Kelowna and is used to keep up to date with all of the events Kelowna has to offer. Not only is it a great way to stay up to date, but also a great resource to provide to guests at a hotel, motel, or Bed & Breakfast property. Many accommodations print the What’s Happening to keep at their front desk or put a copy in each room for their guests.

The What’s Happening is also a great way to get your event noticed! It is available in print at both the Downtown and Airport Visitor Centres, online with our events calendar, and in the many accommodation properties that already subscribe. If you would like to take advantage of this free advertising opportunity, add your events to our online calendar at www.tourismkelowna.com/events.

Visitor Centre – Winter Hours To Come Into Effect

 

Decorating the Visitor Centre! (L-R) Jan Nesbitt, Lindsay Farrugia, Taylor Jones

Decorating the Visitor Centre!
(L-R) Jan Nesbitt, Lindsay Farrugia, Taylor Jones

With the change in season and amount of daylight hours there will also be a change in the hours of operation at the Visitor Centre at 544 Harvey Ave. Beginning on Monday November 17 the Visitor Centre will be open Monday through Friday, 9 a.m. to 5 p.m. On weekends and Holidays the Visitor Centre will be closed.

The YLW Information Kiosk will continue to be open Saturday through Sunday 8:30 a.m. to 8:30 p.m.